SALES CONDITIONS

Orders

Orders must be placed at least 5 days before the pick-up date. 30 days is required for bulky items such as wedding cakes.

During busy periods, the order closing date will be posted on the site.

You can order online, over the phone and we also make free personalized consultations. 

Payments

For all online purchases, the entire payment is required before pick up or delivery.

For purchases by phone or in person, a 50% deposit is required.
You can make your payment online via our secure platform or by sending an Interac e-Transfer to info@supergen.ca.

Purchases are not refundable or returnable.

If you are not satisfied with your order, please let us know as soon as possible so that we can make it right.

Delivery

Only products that are not likely to be damaged during transport can be shipped.

For products that can be shipped by mail, the shipping fee will be added to your invoice.

Bulky items, such as wedding cakes, will be delivered in person as on-site assembly is required. A minimum fee of $25 will be added to your bill. (Calculated according to the distance to travel from H1X)

Renting

If you wish to rent a decoration item, a deposit of the amount of the replacement value is required. You have 7 days from the date of your order to return the accessories to us. If you fail to return them, you will lose your deposit.

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